Computer Networks Engineer
Network Technical Support
M.Sc. of Computer Network Engineering
Technical Support Engineer
Computer Networks Engineer
Network Technical Support
M.Sc. of Computer Network Engineering
Technical Support Engineer
This is Ali Khayyer, a highly skilled Technical Support and Computer Networks Engineer with an M.Sc. in Computer Networking from the University of Science and Technology IUST (world rank 300). With an extensive background in providing technical support for Cloud IaaS platforms, I have an excellent track record in quality support service, having received the Greatest Star rank and best experience from 14,000+ customers. I am proficient in Cloud Services, Customer Technical Support, Computer Networking, Network Administration, Virtualization, and hold certifications from Microsoft, CompTIA, and Cisco. I am also a professional and dedicated individual with a passion for customer satisfaction and network optimization.
• Grade A+ Brilliant and talented student for all semesters (throughout the entire B.Sc).
• Designed and Created a comprehensive school database system that was executed and approved with the highest ranking as a project.
• Reach rank 110th in the national entrance exam among all county computer science exam participants.
• Designed and implemented a preprepared Linux CentOS-based full networking server system with a compatible backup with the ability to implement it on other raw servers, which was executed and approved as an innovative approach in backup implementation as a final project.
• Successfully completed designing and implementing wired and wireless networks, troubleshooting hardware and software issues, and undertaking at least three separate organizational projects.
• Assisting with the installation of computer software and hardware updates.
• Running robust optimal inter-organizational VPNs based on VPSs using SSH and Microsoft technologies.
• Setting up VPN connections, monitoring performance, ensuring the security and functionality of VPN systems, resolving issues, updating servers software and hardware, and documenting policies and procedures.
• Managing and optimizing computer networks, including LAN connections, switches, and firewalls.
• Identifying and resolving network-related problems, such as connectivity issues, firewall misconfigurations, and malware infections.
• Providing technical support for customers who encounter network-related issues via remote access.
• Providing technical support for the Cloud IaaS platform with over 14,000 active users.
•Performing hands-on troubleshooting for both Windows and Linux/Unix servers.
• Monitoring the infrastructure using Grafana and provisioning over 10,000 active VPS servers in 17 locations across 3 continents.
• Monitoring network traffic and provisioning the VPS server’s activity, capacities, and resource usage to ensure continued integrity and optimal network performance.
• Conducting R&D on feasible solutions and features to improve virtual server functionality and overall network performance.
• Successfully providing real-time problem-solving services for end-users on 2 platforms: Crisp online chat and WHMCS, while maintaining a 100% customer satisfaction rate.
•Providing specialist skills in supporting and troubleshooting network problems through virtualizer operations.
• Installing, determining, troubleshooting, and upgrading virtual private servers’ structure and software to optimize servers’ performance.
• Researching, analyzing, evaluating, and monitoring network infrastructure to ensure networks are configured to operate at optimal performance.
• Preparing and maintaining procedures and documentation for network inventory, recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions.
• Running diagnostic network tests on the communication between virtual private servers and the gateway.
• Configuring and updating network connections, as well as some effective software and configuration connections, to improve network functionality for end-users.
• Maintaining, troubleshooting, repairing, and administering virtual servers, wide area networks, computer workstations, connections to the Internet, and connections through SSH/RDP/XRDP and MikroTik WINDBOX.
• Architected and implemented the expansion of the network to a radius of 400 meters and the addition of at least 30 active nodes .
• Installed, configured, tested, maintained, and administered new and upgraded networks, software database applications, servers, and workstations.
• Ensured 100% stable operation and efficient performance of 23+ department infrastructures through monitoring, troubleshooting, upgrading, and setting up and managing systems.
• Fixed the vulnerability issue for wireless cameras by replacing over 70+ cameras and installing new manageable CCTV cameras on the server platform.
• Setting up and managing servers and performing network management tasks.
• Managed operations and configuration of network infrastructure, including routers, 2960 switches, and software firewall setup and configuration.
• Supported network traffic and security provisioning for over 240 active nodes and performed systems software upgrades for more than 85% of them.
• Preparing and maintaining procedures and documentation for network inventory, recording diagnosis and resolution of network faults, enhancements, and modifications to networks, as well as maintenance instructions.
• Design and implement a fully secure, complex, hybrid Wi-Fi and wired network between systems and connected devices.
• Achieve a 10-fold increase in network connection speed by upgrading infrastructure and media equipment and a 3-fold improvement in systems efficiency by upgrading hardware and assembling with the latest version of updated operating systems, software, and drives (including printers).
• Connecting the local area network (LAN) through switches and configuring the firewall to the wide area network (WAN), ensuring 100% isolation of data routing.
• Launching software’s and providing support, including security support, and performing data backups as part of the support.
• Eliminating more than 5 security bugs related to wireless connections, broadcasting, firewall misconfiguration, and malware infection issues.
• Providing strong security by resolving firewall issues and data malware and spyware infections and protecting with 100% updated and trustworthy effective methods.
• Updating, assembling, setting up, and providing software and systems security support.
Powerd at SystemNevis.com
